ZEN SUPERMOM EURL | Last updated 15 October 2026
These Terms and Conditions govern use of alenagomesrodrigues.com and purchases of digital educational products, memberships, coaching programs and related services offered by ZEN SUPERMOM, EURL. Please read the offer page, checkout information and these Terms before purchasing. A signed program agreement or offer-specific written terms form part of the contract and prevail over these general Terms where they expressly differ.
1 Business information
ZEN SUPERMOM, EURL, 66 Avenue des Champs-Elysees, 75008 Paris, France. SIRET: 981 781 040 00010. Contact: alena@alenagomesrodrigues.com. The business provides coaching and educational services and digital learning materials for adults.
2 Acceptance and eligibility
By placing an order, you confirm that you are at least 18 years old, have authority to enter the contract, and accept these Terms together with the applicable offer description, checkout terms and Privacy Policy. If purchasing for a business, you confirm that you are authorised to bind it. We may decline an application where the offer is unsuitable, capacity is unavailable, or safety or scope concerns mean the service should not be provided.
3 Nature and scope of services
The exact content, duration, access period, number of sessions or calls, support level and any bonuses are those stated on the applicable offer page, order confirmation or signed agreement. Offers may include self-paced lessons, Circle community access, individual coaching, group coaching, live events, replays, forms and email support.
Coaching and educational materials are not medical care, psychotherapy, psychiatric care, diagnosis, emergency support, legal advice or a substitute for a qualified professional. We do not promise a particular personal, parenting, health, relationship, career or financial outcome. Results vary and depend on circumstances, participation and factors outside our control.
4 Ordering and formation of the contract
Before submitting an order, you can review and correct the information entered. The contract is formed when payment is accepted or, where an application or signature is required, when we confirm acceptance. An automated receipt alone does not override an eligibility or suitability condition stated for the offer. The order confirmation and applicable contractual information will be provided on a durable medium, normally by email.
5 Prices tax and payment
Prices and the applicable currency are shown at checkout. VAT or other taxes are added or included as indicated for the purchaser’s location and status. You must provide accurate billing and tax information. Payments are processed through Stripe or another processor identified at checkout; we do not store full payment-card details.
If you choose a payment plan, you authorise each scheduled instalment. A payment plan divides the total price; it is not a cancellable monthly subscription unless the offer expressly says so. Stopping participation or losing access because of a breach does not automatically cancel unpaid instalments. If a payment fails, we may retry it, request another payment method and suspend access after reasonable notice while the amount remains overdue.
6 Digital access and platform accounts
Digital content and community access are generally delivered through Circle or another platform identified in the offer. Access is personal, non-transferable and limited to the period stated for the purchase. You are responsible for protecting login details and for the equipment and internet connection needed to participate. You must tell us promptly about suspected unauthorised account use.
We may make reasonable changes to the format, schedule, platform, personnel or materials where necessary to maintain or improve delivery, provided that the essential nature of the purchased offer is not materially reduced. Planned maintenance and circumstances outside our reasonable control may temporarily interrupt access.
7 Consumer right of withdrawal
General 14 day period
If you are an EU or EEA consumer purchasing at a distance, you normally have 14 days from conclusion of the contract to withdraw without giving a reason. To withdraw, send an unambiguous statement to alena@alenagomesrodrigues.com before the deadline. You may use the model form in section 18, but it is not mandatory.
Services started during the withdrawal period
If you expressly ask us to begin a coaching or other service before the 14-day period ends and then withdraw, you may be required to pay the amount proportionate to the service already supplied. The right is lost only when a service has been fully performed after your prior express request and acknowledgement that full performance will end the right of withdrawal.
Digital content supplied immediately
For digital content not supplied on a physical medium, immediate access during the withdrawal period is provided only after your prior express consent and acknowledgement that access causes loss of the statutory withdrawal right, together with the required contractual confirmation. If those conditions are not validly obtained, your statutory rights remain unaffected.
Any separate commercial money-back guarantee is additional to statutory rights and is governed by the specific conditions stated for that offer.
8 Subscriptions renewal and cancellation
If an offer is a recurring subscription, its billing frequency, minimum term, renewal and cancellation rules will be shown before purchase. Unless a minimum commitment is expressly stated, cancellation stops future renewal and does not normally refund a period already started. Cancellation does not affect amounts already due.
Where French law requires an online cancellation function for a contract that can be concluded electronically, that function must remain directly and permanently accessible on the relevant website or account. We will acknowledge receipt of a cancellation request and confirm its effective date and consequences.
9 Individual sessions and attendance
Session length, booking rights and expiry are stated in the applicable offer or signed agreement. Unless different terms are supplied for the offer, a client may reschedule by giving at least 24 hours’ notice. If the client joins up to 10 minutes late, the session ends at the originally scheduled time. If the client is more than 10 minutes late or does not attend without notice, the session may be treated as used. A genuine unexpected health emergency affecting the client or her child should be communicated as soon as reasonably possible and will be handled fairly according to the circumstances and the offer terms.
10 Group calls community conduct and confidentiality
Group coaching and community spaces depend on mutual privacy and respectful participation. You must not record, copy, publish or disclose another participant’s identity, story, images, voice, messages or personal information outside the authorised program audience. You must not harass others, solicit members without permission, post unlawful content, impersonate another person, interfere with the platform or share account access.
We ask every participant to respect confidentiality, but we cannot guarantee that another participant will comply. Share only what you are comfortable discussing in a group environment. We may moderate content or restrict participation where reasonably necessary to protect participants, the service or legal rights.
11 Recording transcription and publicity
A call may be recorded and/or transcribed only after participants have been informed and the applicable permission has been obtained. Program recordings and transcripts may be used for replays, session notes and service delivery within the authorised program audience. They remain confidential and must not be redistributed by participants.
Purchase or participation does not give us blanket permission to use your name, likeness, voice, story or coaching contribution in public marketing. Testimonials, promotional clips and public case studies require separate, specific authorisation. Refusing promotional permission does not affect access to the purchased service.
12 Client responsibilities and safety
You remain responsible for your decisions, actions, parenting choices, health and use of the materials. You agree to provide accurate information relevant to safe participation, seek qualified professional support when needed, and use emergency services rather than the program for an immediate risk of harm. If information indicates a serious and immediate safety concern, we may act as permitted or required by applicable law and professional obligations.
13 Intellectual property
All course materials, videos, audio, worksheets, frameworks, designs and original content supplied by us remain the intellectual property of ZEN SUPERMOM, EURL or the identified rights holder. Purchase grants one named user a limited, revocable, non-exclusive, non-transferable licence for personal, non-commercial use during the applicable access period.
You may not reproduce, resell, teach, sublicense, upload, distribute, publicly display, share login access to, create derivative commercial materials from, or use program materials to train an automated system without prior written permission. Rights in third-party materials remain with their respective owners.
14 Testimonials and member content
You retain rights in original content you post or submit. You grant us only the permissions reasonably necessary to host, display and administer that content within the service. Public use of a testimonial, story, photograph, recording or identifiable case study requires separate permission that explains the intended use. You confirm that content you submit does not unlawfully infringe another person’s privacy or intellectual-property rights.
15 Suspension and termination
We may suspend or terminate access where payment remains overdue, account access is shared, intellectual property is misused, another participant’s confidentiality or safety is threatened, conduct materially disrupts the service, or these Terms are seriously breached. Where appropriate, we will give notice and a reasonable opportunity to correct the issue. Immediate action may be taken for serious safety, unlawful conduct or security concerns.
Termination does not remove rights or obligations that arose before termination, including payment obligations for a fixed-price program, confidentiality and intellectual-property restrictions. Any refund required by mandatory law remains unaffected.
16 Liability and force majeure
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, or mandatory consumer rights. Subject to those rules, we are responsible for foreseeable direct loss caused by our proven breach. We are not responsible for loss caused by inaccurate information supplied by the client, misuse of the service, independent third-party services, or events outside our reasonable control.
If an event outside reasonable control prevents performance, affected obligations may be suspended for the duration of the event. We will communicate material disruption and use reasonable efforts to resume or provide a suitable alternative. Mandatory refund or termination rights remain unaffected.
17 Complaints mediation and governing law
Please send complaints first to alena@alenagomesrodrigues.com, describing the order and requested resolution. We will try to respond promptly and resolve the matter in good faith.
After first submitting a written complaint to ZEN SUPERMOM, EURL and failing to resolve the matter satisfactorily, an eligible consumer may refer the dispute free of charge to our appointed consumer mediator: CM2C – Centre de la Mediation de la Consommation de Conciliateurs de Justice, 49 Rue de Ponthieu, 75008 Paris, France; telephone: +33 (0)1 89 47 00 14; website: https://www.cm2c.net.
These Terms are governed by French law, without depriving a consumer of mandatory protections available under the law of the consumer’s habitual residence. Disputes may be brought before the courts competent under applicable consumer and procedural law. Nothing in these Terms requires a consumer to use private arbitration.
18 Model withdrawal form
Complete and send this form only if you wish to withdraw from an eligible distance contract:
To: ZEN SUPERMOM, EURL, 66 Avenue des Champs-Elysees, 75008 Paris, France; alena@alenagomesrodrigues.com
I hereby give notice that I withdraw from my contract for the following service or digital content: ______________________________
Ordered on: ____________________ Name: ______________________________
Address: ______________________________________________________________
Date: __________________________ Signature (paper forms only): __________________
19 Changes to these Terms
The Terms in force when an order is placed apply to that purchase unless a lawful change is agreed or required. We may update the public Terms for future purchases. If a change materially affects an existing ongoing subscription or service, we will provide appropriate notice and any rights required by law.