Effective date: September 23, 2026
These Client Terms and Conditions govern purchases of and participation in educational, coaching, community and digital programs provided by Zen Supermom EURL. They are designed to operate together with the specific written offer details presented when a client purchases, renews or upgrades a program.
Please read these Terms before purchasing or accessing any of the Zen Supermom services or programs. By completing a purchase, signing an agreement, or affirmatively accepting these Terms, you agree to be bound by them and by the applicable Offer Details.
1 About us
Zen Supermom EURL, referred to in these Terms as “Zen Supermom,” “we,” “us” or “our,” is a French company with its registered office at 66 AV DES CHAMPS ELYSEES, 75008 PARIS 8, registered under SIREN 981781040, VAT number FR18981781040.
Contact: hi@zensupermom.com
2 How these Terms work
2.1 Programs covered
These Terms may apply to the Mental Fitness Gym, the legacy Zen Supermom Program, the Stop Yelling Program, Advanced Level programs, Circle communities, individual or group coaching, digital resources, AI-supported tools, and future Zen Supermom offers where the purchase or enrolment process refers to these Terms.
2.2 Offer Details
The description presented at checkout, in an order form, in a signed agreement, or in another written offer accepted by you is referred to as the “Offer Details.” The Offer Details state the commercial and delivery terms that vary between programs, which may include:
- the program name and scope;
- the total price, taxes and payment schedule;
- the start date and duration;
- the access period;
- the number of individual sessions, if any;
- the availability of group calls or community support;
- the inclusion of an AI-supported tool;
- any guarantee, refund arrangement, renewal term or bonus.
Not every program includes every feature described in these Terms. A reference in these Terms to coaching, calls, communities, recordings or AI tools applies only where that feature is included in your Offer Details.
2.3 Order of priority
These Terms and the Offer Details form the agreement between you and Zen Supermom. If they conflict, the more specific written Offer Details or a separately signed agreement will prevail for that purchase.
2.4 Existing clients
An agreement already signed or accepted for an existing purchase continues to govern that purchase. These Terms apply to a new purchase, renewal, upgrade, or newly added service when you affirmatively accept them. Access to a newly introduced feature, including an AI-supported tool, may require acceptance of additional or updated terms before first use.
3 Eligibility and accounts
You must be at least 18 years old and legally capable of entering into a contract.
You must provide accurate information where identification is required for purchasing, billing, program access or coaching. You are responsible for protecting passwords, Circle access, access passes and other credentials issued to you.
Program access is personal. You must not share your account, access pass or paid materials with another person unless we have expressly authorised this in writing.
4 Educational and coaching purpose
Zen Supermom programs provide education, self-reflection, skills practice, coaching and peer support for adult clients. They are not medical care, psychotherapy, psychiatric treatment, crisis intervention, addiction treatment, legal advice, child therapy, child-development assessment, or a substitute for services delivered by an appropriately qualified professional.
Participation does not create a doctor-patient, therapist-patient, lawyer-client or other regulated professional relationship. Coaching confidentiality is not the same as legally protected medical or therapeutic privilege.
You remain responsible for your decisions, actions, parenting choices, health, safety and use of the information provided. Do not follow any suggestion that feels unsafe or unsuitable for your circumstances.
Seek qualified local professional or emergency help when you, a child or another person may be at risk, or when a concern requires medical, psychological, psychiatric, addiction, safeguarding, domestic-violence, legal or child-development expertise.
5 Results and participation
We will provide the program components described in the Offer Details with reasonable care and skill. Your experience and results depend on many factors, including your circumstances, participation, practice, attendance and use of available support. Unless expressly stated in the Offer Details and permitted by law, we do not promise or guarantee a particular personal, parenting, relationship, health or financial outcome.
You are encouraged to ask questions and seek clarification when a practice or recommendation does not fit your situation. A program is not designed to replace the individual professional support you may require.
6 Prices payments and payment plans
6.1 Price and taxes
The total price, applicable taxes and payment options are shown in the Offer Details before purchase. You authorise our payment provider to charge the payment method you select according to the agreed schedule.
6.2 Instalment plans
Unless the Offer Details expressly describe a cancel-anytime subscription, an instalment plan divides the total program price into scheduled payments. It is not a monthly option to cancel the remaining commitment. Your obligation to complete the agreed payments continues even if you stop participating, subject to any statutory rights, refund guarantee, cancellation right or written exception that applies to your purchase.
6.3 Failed or overdue payments
If a payment fails or becomes overdue, we may contact you and make reasonable attempts to resolve it. After notice, and subject to applicable law, we may pause access to program materials, communities, calls, sessions or digital tools while the account remains overdue. Suspending access does not by itself cancel an outstanding payment obligation.
6.4 Payment-provider information
Payments may be processed by third-party payment providers. Their separate terms and privacy practices may apply to payment processing.
7 Withdrawal refunds and guarantees
7.1 Statutory consumer rights
Nothing in these Terms removes a mandatory right you have under applicable consumer law.
Where a statutory right of withdrawal applies to a distance contract, information about the period, procedure, model withdrawal form and any exception or loss of that right must be provided before purchase. The checkout or order process may ask you to expressly request that a service begin during the withdrawal period or to consent to immediate access to digital content and acknowledge the legal consequences, where applicable.
If you validly withdraw after expressly requesting that a service begin during the withdrawal period, you may be required to pay a proportionate amount for services already supplied, where permitted by law. Different rules may apply to digital content supplied immediately with your prior express consent and acknowledgement.
7.2 Offer-specific refunds and guarantees
Any commercial guarantee, discretionary refund policy, no-refund term or cancellation arrangement specific to a program will be stated in the Offer Details or a signed agreement. Such provisions operate in addition to, and do not override, mandatory consumer rights.
7.3 Requesting a withdrawal or contractual refund
Send requests to hi@zensupermom.com. A statutory withdrawal request may also be made using the model form supplied during the purchase process, where applicable.
8 Program access and technology
Access begins and ends as stated in the Offer Details. Access may be delivered through Circle or another named platform. You are responsible for having a compatible device, supported browser and reasonable internet connection.
We may perform maintenance, correct errors, update links, replace a platform, or make reasonable technical and organisational changes. We will not materially remove a core paid component without an appropriate remedy or alternative, subject to applicable law.
Third-party platforms may experience outages or changes outside our reasonable control. We will take reasonable steps to restore access or provide a practical alternative when a material problem affects delivery.
9 Individual coaching sessions
This section applies only where individual sessions are included in the Offer Details.
9.1 Booking and use
Sessions must be booked and used within the applicable program or session-validity period. Unused sessions expire at the end of that period unless the Offer Details or a written agreement says otherwise.
9.2 Rescheduling and cancellation
Please cancel or reschedule a booked session at least 24 hours before its scheduled start time. A session cancelled with less than 24 hours’ notice, or missed without notice, may be treated as used because the time was reserved and may not be refillable.
If a sudden child illness or genuine family emergency makes 24-hour notice impossible, contact us as soon as reasonably possible. We will make reasonable efforts to reschedule, taking account of the circumstances and coach availability. This exception is intended for genuine unexpected events and does not create unlimited extensions or guaranteed replacement availability.
9.3 Late arrival
If you arrive late, the session will normally end at the originally scheduled time. If the coach is unexpectedly unavailable, we will reschedule the session or provide another appropriate remedy.
9.4 Scope of a session
The coach may decline or stop an exercise that falls outside the coach’s competence, the program’s scope, or what can be handled safely in coaching. The coach may recommend that you seek an appropriately qualified professional.
10 Group calls communities and client conduct
This section applies only where group calls or community access are included.
Treat other participants, coaches and team members respectfully. Do not harass, threaten, discriminate against, shame or deliberately disrupt another participant. Do not promote unrelated products, solicit clients, scrape member information or use the community for unauthorised commercial activity.
Group spaces may involve personal disclosures. You must not copy, publish, forward, screenshot, record or identify another participant’s contribution outside the program without that person’s explicit permission. We ask every participant to respect confidentiality, but we cannot guarantee the conduct of every group member.
We may moderate content and, after proportionate notice where appropriate, restrict or remove community access for serious or repeated misconduct. Immediate action may be taken where necessary to protect participants, security, intellectual property or the integrity of the program.
11 Recordings and replays
Some group calls, trainings or events may be recorded when stated in the Offer Details or announced before recording begins. The purpose and intended audience of a recording will be explained. If you do not wish to appear, you may be able to keep your camera off, use a display name, avoid speaking, or leave before recording, depending on the event.
Do not independently record a session, call or community interaction without the prior express permission of Zen Supermom and every person whose voice, image or personal information would be captured.
Replays are for the authorised program audience and access period only. They must not be downloaded, shared or republished unless the platform expressly provides a download for personal use or we give written permission.
12 Confidentiality and safeguarding boundaries
We take reasonable steps to keep individual coaching information private within the delivery team and authorised service providers. Information may be used internally where reasonably necessary for scheduling, supervision, service delivery, legal compliance, safety, complaints or quality management, in accordance with the Privacy Policy.
We may disclose information where required by law or where disclosure is reasonably necessary to respond to an immediate and serious risk of harm, subject to applicable legal and professional obligations. We do not promise emergency monitoring of email, Circle, forms, communities or AI conversations.
13 AI-supported tools
This section applies only where an Offer includes an AI-supported tool such as the SYP Helper.
13.1 AI disclosure
An AI-supported tool generates automated responses. It is not Alena, a coach or a human professional. The interface will identify that you are interacting with AI.
AI can misunderstand context and produce incomplete, inaccurate, inappropriate or outdated output. You must use your judgment and should not act on an answer that feels unsafe, unsuitable or inconsistent with professional advice you have received.
13.2 Permitted scope
The SYP Helper is designed to support an adult mother with her own yelling and reactive parenting and to help her navigate approved Stop Yelling Program resources. It is not designed to diagnose or treat the user, a child or another person.
Do not use an AI-supported tool as an emergency, crisis, medical, psychiatric, psychological, addiction, safeguarding, domestic-violence, abuse, legal, relationship or child-treatment service. The tool may stop an exchange and direct you to appropriate local professional or emergency resources when a request is outside its permitted scope.
13.3 Information you submit
Do not enter names, birthdays, addresses, schools, diagnoses, medical records, trauma histories, photographs, recordings or other information that identifies you or a child. Do not upload files unless a future feature expressly permits a particular upload and explains its privacy implications.
You are responsible for what you choose to type or share. This does not remove our responsibility to process information in accordance with applicable data-protection law and the Privacy Policy.
13.4 Privacy-maximized conversations
Where described in the applicable interface and Privacy Policy, SYP Helper conversations are designed not to be routinely connected to your name, email address, Circle profile or coaching record. This does not mean that your purchase, Circle membership, coaching relationship or wider participation in Zen Supermom programs is anonymous.
The application may automatically delete the working copy of a conversation after the period stated in the interface. Technology providers may have separate technical logging or retention periods, which are described in the Privacy Policy.
AI conversations are not routinely monitored by Alena, your coach or the Zen Supermom team. The tool does not provide emergency monitoring, and you must not rely on it to alert another person or arrange help.
13.5 Access limits and availability
AI-supported tools may use individual access passes, conversation limits, message limits, temporary sessions and automated scope controls. You must not share a pass, attempt to bypass limits, extract system instructions, interfere with security, reverse engineer the tool, or use automated means to make excessive requests.
We may adjust reasonable usage limits, models, providers, interfaces or safety controls to maintain safety, quality, privacy, availability and cost sustainability. We will not materially remove paid access during the applicable access period without an appropriate alternative or remedy, subject to applicable law.
13.6 Beta features
A feature identified as beta, preview or work in progress may contain errors, change during the access period, or be temporarily unavailable. Beta status does not remove mandatory consumer rights or our obligation to take reasonable care. Please report inappropriate output or technical problems to hi@zensupermom.com.
14 Intellectual property
All program materials, videos, audio, frameworks, exercises, assessments, worksheets, prompts, software interfaces, written resources, recordings and other original content remain the property of Zen Supermom EURL or its licensors.
Your purchase gives you a limited, personal, non-exclusive, non-transferable licence to use the included materials for your own personal development during the applicable access period. No ownership is transferred.
Without prior written permission, you must not:
- reproduce, publish, distribute, sell or sublicense program materials;
- share paid access, downloads or recordings with another person;
- teach, train or certify others using the materials;
- use the materials, prompts or AI outputs to create or train a competing product, service, model or dataset;
- remove copyright, trademark or access-control notices.
You retain ownership of original material you submit, subject to the permissions reasonably required to deliver the service and the processing described in the Privacy Policy.
15 Feedback testimonials and client content
You may provide feedback voluntarily. We may use anonymised or aggregated feedback to improve our services where permitted by law.
We will not publicly use your name, image, identifiable story, testimonial, voice or private coaching contribution for marketing without a separate appropriate permission. Any separate testimonial or publicity permission will explain the intended use and may be withdrawn prospectively where applicable.
16 Suspension termination and withdrawal from participation
You may stop participating at any time, but stopping participation does not automatically cancel an agreed payment plan or create a refund right.
We may suspend or terminate access where reasonably necessary because of serious or repeated breach, non-payment after notice, credential sharing, harassment, unlawful conduct, security abuse, intellectual-property infringement, or conduct that creates a material safety risk.
Where appropriate, we will explain the concern and provide a reasonable opportunity to correct it before termination. Immediate suspension may be used where delay would create a safety, security, legal or material community risk.
Termination does not affect rights and obligations that arose beforehand. Provisions concerning payments already due, intellectual property, confidentiality, liability, disputes and data protection continue where their nature requires it.
17 Changes to programs and these Terms
We may update program content, schedules, coaches, platforms, technology or these Terms to improve delivery, respond to legal or safety requirements, replace discontinued tools, or correct errors.
We will not use an update to retroactively remove a material right or core paid component contrary to applicable law or a signed agreement. Material changes affecting an active purchase will be communicated in an appropriate manner. Where renewed consent is legally required, the change will not apply until that consent is obtained.
The version accepted at purchase remains available on request. A new version may apply to renewals, upgrades, new purchases or newly added features.
18 Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable statutory consumer rights.
To the extent permitted by law, Zen Supermom is not responsible for loss caused by:
- using educational or AI-generated information without appropriate personal judgment;
- acting outside the stated scope of a program or tool;
- failure to obtain appropriate professional or emergency assistance;
- unauthorised account or access-pass sharing;
- a third-party platform interruption outside our reasonable control where we have taken reasonable steps to provide a remedy;
- indirect or unforeseeable loss that was not reasonably within the parties’ contemplation when the agreement was formed.
Any limitation must be interpreted only to the maximum extent permitted by applicable law. It does not excuse failure to provide a paid service with legally required care or conformity.
19 Events outside reasonable control
Neither party is responsible for a delay caused by an event genuinely outside reasonable control. The affected party must take reasonable steps to reduce the impact. If a material part of the service cannot be provided for an extended period, we will communicate an appropriate rescheduling, replacement, credit or other remedy in accordance with the contract and applicable law.
20 Complaints consumer mediation and governing law
Please send a complaint first to hi@zensupermom.com so that we can try to resolve it directly.
These Terms are governed by French law. This choice does not deprive a consumer living in another country of mandatory protections that apply under the law of that consumer’s habitual residence. Any competent court will be determined in accordance with applicable law; these Terms do not impose an unlawful exclusive forum on a consumer.
21 General provisions
If part of these Terms is found invalid or unenforceable, the remaining provisions continue to apply. A failure or delay in enforcing a provision is not a waiver of the right to enforce it later.
You may not transfer your program access or contractual rights without our written agreement, except where applicable law provides otherwise. We may use qualified employees, coaches, contractors and service providers to deliver parts of the service while remaining responsible for our contractual obligations.
These Terms, the Offer Details, any signed agreement and documents expressly incorporated into them constitute the agreement for the applicable purchase.
22 Contact
Zen Supermom EURL
Email: hi@zensupermom.com